Effective Date: 24th December
At Belse Coffee, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund Policy below to understand how we handle returns and refunds.
1. Returns and Refunds Eligibility
We accept returns and offer refunds for products that meet the following criteria:
- The product is in its original, unopened, and unused condition.
- The product is returned within 03 days from the date of delivery.
- You have proof of purchase or order confirmation.
2. How to Request a Return or Refund
If you would like to return a product or request a refund, please contact us at belsecoffee@gmail.com within [insert number of days, e.g., 14 days] from receiving your order.
Provide the following information in your email:
- Order number
- Name and address
- Reason for return or refund request
- Photos of the product (if applicable)
Once your return or refund request is reviewed, we will provide you with instructions on how to proceed.
3. Non-Refundable Items
We do not accept returns or offer refunds for the following items:
- Products that have been opened, used, or consumed.
- Gift cards, downloadable content, or digital products.
- Products purchased through third-party sellers or partners.
4. Refund Process
Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund. If approved, we will process the refund to the original payment method within 10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
5. Shipping Costs
- If you are returning an item due to a defect or error on our part (e.g., wrong product, damaged items), we will cover the return shipping costs.
- If the return is for any other reason, the customer is responsible for return shipping fees.
- Shipping fees are non-refundable, and any applicable shipping costs will be deducted from your refund.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at belsecoffee@gmail.com. We will guide you through the process of returning the damaged product and issuing a full refund or replacement.
7. Exchanges
We do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.
8. Changes to Refund Policy
We may update or modify this Refund Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.
9. Contact Us
If you have any questions or concerns about our Refund Policy or need assistance with a return, please contact us at:
Email: belsecoffee@gmail.com
By making a purchase on our website, you agree to the terms outlined in this Refund Policy.